Create an account

Under REGISTRATION, an account with or without Carte Bleue can be created. To register with a Carte Bleue, the card number and the 12-digit PIN code are required.

Following the registration, an e-mail will be sent to the deposited e-mail address. The activation of the customer account takes place only after the e-mail address has been confirmed by means of a link.

The confirmation link is valid for 7 days.


Change personal information

Personal details may be changed after login at MY ACCOUNT - PERSONAL INFORMATION.


Change password

The password can be changed under MY ACCOUNT - CHANGE PASSWORD.


Forgot password

Specifying the registered e-mail address under LOGIN - FORGOT PASSWORD will send you an e-mail to reset the password.

Should your registered email address no longer be valid, we need a copy of a legally valid piece of ID (ID, passport or driving licence) for security reasons to be able to adjust your registered email address. You can send them to the email address Please note down your new email address and a daytime telephone number where you can be reached. Please write «Adjust email address» in the subject line.


Add/modify a payment method

For security reasons, a credit card / PostFinance Card can only be deposited in the account during a transaction. An adjustment or removal of the deposited payment method can then be carried out under MY ACCOUNT – PAYMENT METHOD.


Purchased tickets

Under MY ACCOUNT – YOUR TICKETS all valid cinema tickets are available. They can be forwarded by SEND TICKETS to different recipients as a PDF or assigned to the Wallet / Passbook.

On the smartphone, the tickets are ready for the access. The print@home PDF must be printed out via the desktop and presented at the checkpoint.



Under MY ACCOUNT - SETTINGS - NEWSLETTER the newsletter subscription can be activated or deactivated. In addition, newsletter preferences such as movie genres and cinema cities can be defined.



The favorites show which movies and people (actors, directors) were chosen as favorites on the respective movie page (heart icon selected).

The marked movies, actors, etc. are saved under MY ACCOUNT - MY FAVORITES.


Cancel Tickets

Purchased tickets cannot be canceled.


Delete account

To delete a KITAG CINEMA account, a copy of a valid ID (ID, passport or driver's license) is required. This must be sent by e-mail to along with a copy of the Carte Bleue (if any) with the subject line «Delete KITAG CINEMAS account».